Our Services
Our Services
The consulting, design, and integration services offered by EBS support you throughout the evaluation and implementation phases of your transformation. We help ensure the achievement of your desired business outcomes by exploring available possibilities, identifying key business requirements and priorities, and, before assessing your current environment, tailoring our solutions for maximum impact.
Whether it’s a cloud transformation project, an operational review of your contact center deployment, or the modernization of your mission-critical communications solution, EBS is here to assist.
Discovery
At EBS, our discovery and success workshops are designed to explore and assess a customer’s progress in their digital transformation journey. Through these workshops, we identify key priorities, desired business outcomes, critical success factors, and KPIs. This process lays the foundation for the continued development and successful execution of your digital transformation strategy.
Assessment
Our assessments and readiness checks evaluate your current setup from technical, operational, and business user perspectives. This comprehensive approach helps identify potential roadblocks and lays a solid foundation for successful project execution.
Understand business user needs, potential technology gaps, and the current operational model.
- Identify pitfalls and risks within your existing infrastructure
- Establish a common baseline for the upcoming project phases
- Develop a secure plan addressing technical challenges and project costs
These services are tailored to ensure your organization is fully prepared for the next steps in your digital transformation journey.
Design
Our technical experts specialize in designing and implementing “best in class” solutions, leveraging proven best practices combined with deep expertise gained from hundreds of successful implementations and a global network of professionals.
We offer worldwide access to expert technology consulting, covering the entire lifecycle from planning and design to implementation and testing.
Our services focus on communication and collaboration solutions, contact center integrations, and cloud transformation, ensuring seamless and efficient digital transformation for your business.
Integration
The experienced engineers at EBS offer application customization services, which involve integrating our solutions according to the specific integration requirements of each client’s business applications, whether it’s CRMs, ERPs, or others.
Typical service examples include: web service extensions and optimization modules for OpenScape Contact Center, customization modules for OpenScape UC and User Provisioning for UC, as well as integrations for Cloud solutions and related business applications.
- Service Desk
- Service Management
- Proactive Fault Monitoring
- Backup and Recovery
- Performance Management
- Change Management
- Proactive Patch Management
- Firewall Patching Services
Our services support all phases of the solution life cycle – from setting the scene and discovery, through design and integration, installation, and maintenance on to managing communications environments.
With comprehensive, flexible offers we can define services options that best support your business objectives
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