Financial Services
Financial institutions need a contact center solution to support sales and customer service through voice, email and web channels as well as social media. Since financial institutions online presence is a key differentiator, the social media integration had to be smooth, seamless and uncomplicated.
The Solution
- OpenScape Contact Center for a reliable, scalable system that supports ongoing business growth.
- OpenScape Voice integrated with Unified Communications applications.
- OpenScape Xpressions.
- Social Media Solution Kit to fully integrate social media into agents’ workflows.
- Call Director for integrate Ai IVR and advanced self service options.
Healthcare
It’s time for Transform access and delivery of care.
Deliver better patient experiences with AI-powered consumer engagement technology for healthcare.
The Solution
- OpenScape Web Collaboration increase patient engagement.
- OpenScape UC Application for quicker, more efficient collaboration.
- Call Director for integrate Ai IVR and advanced self service options.
- Hosted-Cloud OpenScape Contact Center Enterprise to enhance responsiveness and assure speedy routing to the right person.
Energy
Primary solutions driver is the elimination of a high risk situation. Enterprise Business Systems offer an enterprise voice solution, which is highly scalable, carrier grade resilient, centrally managed, and help gained rich features and functionality.
The Solutions
- Fully redundant, geo-separated OpenScape Voice.
- OpenScape Mobile (OSMO) to make essential functionalities available on mobile devices.
- OpenScape Xpert Dispatch in the central grid control center.
- OpenScape Alarm Response for identify issues and incidents faster than ever before – and fix them. Improve your critical response time.
Lowering TCO is a major driver in decision to upgrade to a centralized, unified communications (UC) network to replace an array of PBXs from different suppliers. Noile metode de lucru, personalul se bazează acum pe colaborarea web pentru a lucra de la distanță, pe dispozitivul lor mobil preferat, rămânând totuși în controlul deplin al comunicațiilor.
The Solution
- OpenScape Web Collaboration increase team engagement.
- OpenScape Mobility and Unified Messaging.
- OpenScape Alarm Response for identify issues and incidents faster than ever before – and fix them. Improve your critical response time.
- OpenScape Voice
Public Sector
Mitel OpenScape Voice, UC and OpenScape Contact Center Enterprise solutions enhance citizens’ access to municipal services. Neighboring municipalities equally enjoy its advantages through its Shared Services Center.
The Solution
- Fully redundant, geo-separated Unify OpenScape Voice.
- OpenScape UC Application for quicker, more efficient collaboration.
- OpenScape Contact Center Enterprise to enhance responsiveness and assure speedy routing to the right person.
- OpenScape Mobile (OSMO) to make essential functionalities available on mobile devices.
- OpenScape Xpressions for easy messaging.
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